Membership Administrator (£28,494 per annum)

Location: Craven Street with opportunity for hybrid working (see job profile for details)
Job level: Level I – Support/Administrator
Salary: Starting salary of £28,494 plus competitive benefits 
Working hours: The normal working hours for the above post will be 9am – 5pm, Monday to Friday

The College of Optometrists is the professional body for optometry. It qualifies the profession and delivers the guidance and development to ensure optometrists provide the best possible care. We promote excellence through the College’s affixes, by building the evidence base for optometry, and raising awareness of the profession with the public, commissioners, and healthcare professionals.

We are recruiting a Membership Administrator to provide administrative support for the Membership and Data Manager by supporting the day-to-day administration of direct debit collections, membership certificates, and membership processes. This role will also support the Membership Coordinator with member enquiries.

This position is ideal for a detail-oriented individual with a strong interest in database management and a commitment to enhancing member experiences through efficient administrative processes.

Reporting to the Membership and Data Manager, key activities the role holder will be responsible for are (please see job profile for more detail):

• ensuring efficient processing of membership data updates
• processing daily Direct Debit transaction updates
• maintaining accurate and up-to-date membership records in the database
• performing daily data updates and ensuring data accuracy
• reconciling membership accounts, resolving discrepancies, and processing member refund requests for approval
• responding to member queries regarding membership, contact details, and benefits
• providing excellent customer service via phone, email, and in-person
• encouraging members to use their member benefits
• assisting with keeping the membership database synchronised with the GOC register
• coordinating member certificates
• supporting marketing and membership recruitment and retention activities
• assisting with KPI monitoring, including the quarterly collation of stats for Board reports

Successful candidates would need to demonstrate the following skills, experience and knowledge: 

• Excellent organisational, written, and oral communication skills
• MS Office; Word, Outlook, Excel, and PowerPoint skills
• Strong attention to detail
• Flexible approach to work
• Ability to use initiative to solve problems
• Able to prioritise multiple tasks
• Customer service focus

In return, we offer a variety of benefits including a generous pension plan, life assurance and a health care cash plan. The College has a TOIL policy and provides time off for events taking place during the evening and weekends. There is also potential to progress to a range maximum of £34,192 under our performance based/market driven incremental scheme.                    

• Interviews will take place on Thursday 6 February 2025 (in person or via Teams)

The College is committed to providing equal opportunities in employment and to avoiding discrimination. We welcome applications from people of all backgrounds, valuing the differences that a diverse workforce brings to the organisation. In support of this we follow a fair recruitment process in which shortlisting and other recruitment decisions are made on the basis of skills, competencies and experience demonstrated in the application and interview process. 

If you require a reasonable adjustment to be made to support your application due to a disability or other condition, please let us know. 

• Typical working hours at the College are 9 am to 5 pm (7 hours, excluding lunch) working five days a week. We operate a flexible working window from 8 am to 6 pm where you can vary your start and end time (working a 7 hour day). This role is flexible and can be worked over a variety of working patterns.
• We also offer hybrid working (a mixture of home and office working). Typically College staff will work around 20 - 40% of their time at the workplace (whether this is the office at Craven St, or a face to face meeting, exam or event at another business related site or organisation) per week.

• We act with integrity and transparency
• We listen and we learn
• We demonstrate respect and professionalism
• We achieve high quality
• We champion diversity and inclusion