FTP Committee members explain what happens after a complaint is made.
The General Optical Council (GOC) is charged – as one of its four core functions – with investigating and taking action where there are complaints, allegations of poor performance, or self-declarations of convictions/cautions, regulatory investigation or ill health.
Upon receipt of a complaint, the GOC’s fitness-to-practise (FTP) triage team will assess the concerns raised against the GOC acceptance criteria. This is a case management tool used by the GOC to decide whether to accept a complaint as an allegation of impaired FTP as defined by section 13D of the Opticians Act 1989: this includes misconduct, deficient professional performance and a criminal conviction or caution.
Sign in to continue
Not already a member of the College?
Start enjoying the benefits of College membership today. Take a look at what the College can offer you and view our membership categories and rates.
The College has offered its congratulations to Sir Keir Starmer and the Labour Party on their success in the General Election and on forming the next UK government.
The College of Optometrists is calling on the next Westminster government to establish optometrists as the first port of call for anyone with an eye care issue.