Read through the scenario below, think about what you would do and then check our expert advice to see if we agree.
I have a new patient who came for a sight test. She has been registered with other practices in the area but they have banned her because of her behaviour. During her first eye examination she became agitated and abusive to me and then with dispensing staff. They are unwilling to deal with her in the future. What should I do?
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These cases are based on member calls or emails made to our clinical advisers. We do not share any personal details of those seeking advice and have modified the cases to ensure confidentiality. This clinical file is intended to help members understand how the existing Guidance for Professional Practice (GfPP) can be applied in everyday practice, this clinical file is not intended as supplementary or additional annex to the GfPP.
If you have a question or need advice, you can contact the College's clinical advisers during office hours.